Sales and Solicitation to Customers
We strive to satisfy our customers from their point of view
◆Insurance and other financial products
We will endeavor to explain and provide products in accordance with customers' intentions and actual conditions, taking into consideration all necessary matters regarding the characteristics of the products, including customers' knowledge of the products, purchasing experience, purpose of purchase, and financial situation.
We will strive to provide appropriate explanations of the nature of the risks involved, particularly with regard to investment products with market risks.
We will not solicit at times, places, or in ways that may cause inconvenience to our customers.
We will strive to ensure that customers correctly understand important information about our products. We will also endeavor to provide appropriate explanations depending on the form of sale.
◆For various types of correspondence
We will strive to respond to customer inquiries in a prompt, appropriate, and courteous manner.
We will strive to respond promptly, appropriately, and courteously to claims.
We will make the best use of customers' opinions and requests in our sales activities.
We will comply with all laws and regulations and strive to properly sell insurance and other financial products.
We will comply with the Insurance Business Law, the Law Concerning Provision of Financial Services and Improvement of Usage Environment, the Consumer Contract Law, the Financial Instruments and Exchange Law, the Law Concerning Protection of Personal Information, and other related laws and regulations.
In order to ensure proper sales, we will develop an office management system and provide training for sales personnel.
We respect the privacy of our customers and handle customer information in an appropriate manner and manage it strictly.
We will make every effort to properly solicit insurance policies, etc. insured by minors, especially those under 15 years of age, from the viewpoint of preventing fraudulent acquisition of insurance benefits.
The above policy is the Firm's "Solicitation Policy" based on the "Law Concerning Provision of Financial Services and Improvement of Usage Environment" (Law No. 101, 2000).
