Sales and Solicitation to Customers
We will endeavor to satisfy our customers from their point of view.
◆In selling insurance and other financial products
・ We will endeavor to explain and provide products in accordance with customers' intentions and actual conditions, comprehensively taking into account necessary matters regarding the characteristics of products, such as customers' knowledge of the products, purchasing experience, purchasing purposes, and financial conditions.
We will endeavor to provide appropriate explanations of the risks associated with investment products, especially those involving market risk.
We will not solicit at times, places, or in ways that may cause inconvenience to customers.
We will endeavor to ensure that customers correctly understand important information about the products. We will also endeavor to provide appropriate explanations depending on the form of sale.
We will strive to respond to customer inquiries in a prompt, appropriate and courteous manner.
In the event of an insured event, we will strive to respond promptly, appropriately and courteously, and to pay claims appropriately.
We will make the best use of customer opinions and requests in product development and sales activities.
We will comply with various laws and regulations and strive to properly sell insurance and other financial products.
・ We will comply with the Insurance Business Law, Law Concerning Provision of Financial Services, Consumer Contract Law, Financial Instruments and Exchange Law, Law Concerning Protection of Personal Information, and other related laws and regulations.
We will establish an internal system and provide training for sales personnel to ensure proper business operations.
We will respect the privacy of our customers and will handle customer information appropriately and manage it strictly.
We will strive to properly solicit insurance policies, etc. insured by minors, especially those under 15 years of age, from the viewpoint of preventing fraudulent acquisition of insurance benefits.
The above policy is the Firm's "Solicitation Policy" based on the "Law Concerning Provision of Financial Services" (Law No. 101 of 2000).
